R
Ravikiran Reddy
Guest
Hi, Please provide the below details to investigate on the issue, Detail about your environment, i.e., - Operating System (OS) details - Processor Architecture - OpenAccess product version Stack trace details from the generated core dumps or send us the core dump files OpenAccess Major event logs, (use below steps to generate the log files) On the OpenAccess Service, set the "ServiceIPLogOption" attribute to "Enable Major Events Tracing" set the "ServiceDebugLogLevel" attribute to "31" i.e enable the below flags, Fatal Errors Warnings Informational Debug Restart the OA service. Try running your repro. Send us the OpenAccess IP and Service logs generated after the service crash. Please let us know if you need any more information. Thanks Ravikiran
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