Apologies if this is in the wrong place, just sticking some feelers out for a bit of information if possible.
We have a product from a vendor who has provided us with a database and client solution both running on 9.1D SP8, we have had this product for around 3 years and are unfortunately financially tied in. We have untold issues with the system in general, and have been battling to try and identify where these issues might lie.
After a lot of battling, we have finally managed to get the vendor agree to let us install 9.1E on the client machines (in an attempt to troubleshoot speed issues on the clients and eliminate the version of Progress as the cause), but they will not agree to anything above 9.1D SP9 on the server as they do not support it. In addition to this they will not provide us with a copy of 9.1E SP4 to install on the clients, as they also do not support SP4, only a standard 9.1E client installation (we do not have access to the Progress download portal to get this ourselves)...
Neither myself or my colleagues that maintain the tin that this sits on are DB admins (let alone Progress DB admins), although we are trying our best to diagnose speed and stability issues that we are having. Each time we speak to our Vendor, they blame the Virtual Server that it is sat on (not enough memory, disk issues, etc... All of which have been thoroughly tested and ruled out). We are swiftly coming to the conclusion that unfortunately the Vendor no longer employs anyone as a full-time Progress professional, although they do manage to stumble along using this old version with which they are comfortable.
Does anyone have a recommendation to aid us in our diagnostics? I know this is a very broad question and I apologise if I am being vague, I will of course provide specifics if required!
Fingers crossed in advance,
Zeb
We have a product from a vendor who has provided us with a database and client solution both running on 9.1D SP8, we have had this product for around 3 years and are unfortunately financially tied in. We have untold issues with the system in general, and have been battling to try and identify where these issues might lie.
After a lot of battling, we have finally managed to get the vendor agree to let us install 9.1E on the client machines (in an attempt to troubleshoot speed issues on the clients and eliminate the version of Progress as the cause), but they will not agree to anything above 9.1D SP9 on the server as they do not support it. In addition to this they will not provide us with a copy of 9.1E SP4 to install on the clients, as they also do not support SP4, only a standard 9.1E client installation (we do not have access to the Progress download portal to get this ourselves)...
Neither myself or my colleagues that maintain the tin that this sits on are DB admins (let alone Progress DB admins), although we are trying our best to diagnose speed and stability issues that we are having. Each time we speak to our Vendor, they blame the Virtual Server that it is sat on (not enough memory, disk issues, etc... All of which have been thoroughly tested and ruled out). We are swiftly coming to the conclusion that unfortunately the Vendor no longer employs anyone as a full-time Progress professional, although they do manage to stumble along using this old version with which they are comfortable.
Does anyone have a recommendation to aid us in our diagnostics? I know this is a very broad question and I apologise if I am being vague, I will of course provide specifics if required!
Fingers crossed in advance,
Zeb