Can't install service pack for Progress 9.1E

[Renee Crichlow]

Good morning,

I have installed Progress 9.1E and I'm trying to install the service pack. However, I'm getting the error below:

 

[Cringer]

What sort of machine are you trying to install this on?

 

[Renee Crichlow]

Windows Server 2003, Standard x64 Edition, Service Pack 2.

I previously had OpenEdge 10B installed but it wasn't working with the mortgage application. I seeked assistance via the forum and was advised to get a consultant. I spoke to the project manager and I was told to speak to the Progress vendors here. I did that and they recommended installing version 9.1E which currently works with the mortgage application.

 

[Cringer]

If you go to the Progress section of the start menu there should be a link called Version or Version Info. What does that say?

 

[Renee Crichlow]

I'm not even seeing that option. Here's what I see:

 

[Cringer]

Okie doke - start up the Data Dictionary and go Help > About.

 

[Renee Crichlow]

Hi Cringer:

The info is below:

 

[Cringer]

Hmmm then in that case I shall leave you in the capable hands of someone else In other words I have no idea

 

[Renee Crichlow]

Thank you Cringer for trying to help me out. I'll wait for someone else to respond.

 

[TomBascom]

The start menu option labelled "Config" is what you want to show us the results of.

Remind me again what the problem is?

 

[Renee Crichlow]

Hi Tom,

I tried to install Service Pack 4 and I got the error below: I have also included the config info.

 

[TomBascom]

The Service pack seems to be confused.

Do you have various DLC environment variables defined in "My Computer"? If you do you probably want to get of them. Especially if the point to something older than 9.1E. Check the PATH too -- if it points to 9.1D that could also be a problem. And make sure that all services are stopped.

You might also try opening a call with support.

 

[Renee Crichlow]

Hi Tom,

there is only one DLC variable and it's pointing to the correct location c:\program files\progress. The only other version previously installed was OpenEdge 10B but that was removed. I will open a call with support.

Regards,
Renee

 

[Renee Crichlow]

Hi All,

I figured it out. The service pack installation files (unzipped files) and the zipped service pack file can't be in the same folder. I moved the zipped service pack file to another folder and was able to install the service pack (by running setup.exe from the unzipped files).


Regards,
Renee