RealHeavyDude
Well-Known Member
If it wouldn't be real I would think this is a bad dream ...
2 weeks ago I tried to open a support case just to find out that the maintenance for our Progress licenses has expired.
Wut?
As it turns out, our vendor management has been off-shored to Mumbay (India) Q4 last year and they are still on-boarding and maintenance bills from many vendors, Progress is just one of them, have not been paid due to missing approvals as a new approval process has been introduced at the same time.
Wut?
A new approval process for an existing maintenance contract?
Please don't be bothered, but, I just had to write this down to believe it and to know that this is not a bad dream ...
In the meantime I am inclined to wish for something really bad to happen to our production system which I can't fix without the help from Tech Support from Progress.
Can you believe that?
2 weeks ago I tried to open a support case just to find out that the maintenance for our Progress licenses has expired.
Wut?
As it turns out, our vendor management has been off-shored to Mumbay (India) Q4 last year and they are still on-boarding and maintenance bills from many vendors, Progress is just one of them, have not been paid due to missing approvals as a new approval process has been introduced at the same time.
Wut?
A new approval process for an existing maintenance contract?
Please don't be bothered, but, I just had to write this down to believe it and to know that this is not a bad dream ...
In the meantime I am inclined to wish for something really bad to happen to our production system which I can't fix without the help from Tech Support from Progress.
Can you believe that?