5 Reasons Your IT Clients Should Adopt A Business Rules Management System

[Dr. Mark Allen]

Dr, Mark Allen, CTO of Decision Making, Progress


This article was originally published by Business Solutions magazine on March 4, 2015.

Today’s enterprise is working harder than ever for increased effectiveness and agility in business operations. The management of business decisions is a critical means to achieving these goals, and operations and IT teams should be able to quickly modify the business rules that affect decisions.

Below are five reasons your IT clients should adopt a business rules management system (BRMS), which can help organizations make better and faster decisions, and be agile enough to change direction on a dime.

1. Keep Up With The Pace Of Change. Most businesses have an IT backlog of requested changes that may take months or years to deliver. A BRMS helps change business logic 10x to 25x faster than traditional development.
2. Improve Efficiency And Productivity. A BRMS helps to automate recurring decisions that are governed by policy and guidelines, significantly reducing the need for manual processing. A BRMS can be leveraged to automate role decision-making tasks, while our resources focus on high-value exceptions.
3. Ensure Compliance With Policy And Regulation. With a BRMS, your clients can capture policy and regulation in the form of business rules, which are enforced automatically with every business transaction. The policy and regulation remain transparent and not hidden in programming code. And, every automated decision in a BRMS provides an audit trail, showing exactly what rules fired and when.
4. Improve Customer Service. A BRMS helps provide more responsive service to customers. A BRMS can help to guide agents with best practices on their task, whether it is diagnostics, upsell or cross-sell. Or, a BRMS can deliver a powerful self-service experience, whether it be selling complex products online or automating a help desk function.
5. Open New Revenue Opportunities. Business growth is often limited by the availability of human resources. A BRMS can deliver advisory and other decision-making functions.

Implementing a business rules management system can help your clients sort through millions of decisions without heavy coding, helping to empower them to manage complex decisions with accuracy at a lower cost.

Author information

Dr. Mark Allen

Chief Technology Officer, Progress at Progress
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