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I have just found out that there is a function in Progress called "html-encode" which I should be using instead of "url-encode" for passing xml. I have tested it out and it works fine.

When creating an XML string with "special" chars in it the following error is produced e.g. if field data is "Research & Development" . X-DOCUMENT LOAD got an error: FATAL ERROR: 'Expected entity name for reference'. (9082) I have looked at url-encode but this does not encode for SOAP...

There is a logical system variable called adm-new-record check the value of this. When it's true your adding a record.