rzr
Member
In our company, the customer reps skim / scan / search through thousands of warranty PDF documents stored on shared network drive manually each time they get a call warranty call from end customers. Are there any tool, similar to Dr. Watson, that can help them in this search process?
What I'm looking for is a tool where the customer reps will type in a question and the tool will scan through these PDFs and provide a list of answers. Has anyone implemented anything like this using OpenEdge or other software or are there any out of the box solutions that we can use?
What I'm looking for is a tool where the customer reps will type in a question and the tool will scan through these PDFs and provide a list of answers. Has anyone implemented anything like this using OpenEdge or other software or are there any out of the box solutions that we can use?