AR check posting error, help!

[ctsk8r]

Our AR person posted an AR check with a date of 12/18/08 in error. Is their any way to correct this? Also, if a person were to bounce a check how is this handled? Using v. 5.01.00 Help? Thanks,Kevin

 

[longhair]

ctsk8r,
you need to void the check and then re-create it.
as for bouncing a check, if you are going to issue a new one i would think that voiding it is the way to go, also.
regards,
longhair

 

[ctsk8r]

This was a check that was received from a customer. Not a check that we cut.

 

[longhair]

ctsk8r,
sorry about that.
have never had it happen, but my guess is that you'd have to make a gl entry. alternatively you could try to post a reverse payment with the same date - but i'm not sure what that would cause.
contact infor and see what they have to say.
as for a bounced check - i'd suggest a reverse payment.
regards,
longhair

 

[Jason Chen]

The only way to reversed the error AR check is to create a
negative Customer Payment with different Payment#.