Hello:
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OE 10.2B05
Database on Solaris
Clients accessing application over Citrix
**********
Users of our progress application intermittently complain that the application freezes (no response at all) or responds slowly (eg:delayed movement b/n screens, delayed data population on the screens) .There were approx. 1500 - 2000 users using the app .
During the issue time,we observed that there are large number of (around 250+) Active transactions open for more than 5 minutes (through querying vst _trans) which is not a normal scenario in our app. This is one pattern we are observing whenever user reports the issue. After 10 to 15 min all the transactions clear out and also the application response comes back to normal.
So to start with would like to see if there are any pointers to indicate - if because of slowness (may be due to some contention or bottleneck)are the transactions taking more time or because of large number of transactions system is slow.
Are there any data points which we can collect during the issue time to see if there are any contention or bottleneck on the system. Few of the data points we are trying to collect info on Latch / bi growth / resource waits etc.
Thanks in advance for any feedback.
Best Regards,
**********
OE 10.2B05
Database on Solaris
Clients accessing application over Citrix
**********
Users of our progress application intermittently complain that the application freezes (no response at all) or responds slowly (eg:delayed movement b/n screens, delayed data population on the screens) .There were approx. 1500 - 2000 users using the app .
During the issue time,we observed that there are large number of (around 250+) Active transactions open for more than 5 minutes (through querying vst _trans) which is not a normal scenario in our app. This is one pattern we are observing whenever user reports the issue. After 10 to 15 min all the transactions clear out and also the application response comes back to normal.
So to start with would like to see if there are any pointers to indicate - if because of slowness (may be due to some contention or bottleneck)are the transactions taking more time or because of large number of transactions system is slow.
Are there any data points which we can collect during the issue time to see if there are any contention or bottleneck on the system. Few of the data points we are trying to collect info on Latch / bi growth / resource waits etc.
Thanks in advance for any feedback.
Best Regards,